Announcements

Announcements

You can use announcements to publish information company-wide or to technicians about service updates, license renewal, etc. You can also publish announcements as banners.  

Role required: SDAdmin, SDSiteAdmin, or AnnouncementConfig

Create New Announcement 

  1. Go to Home > Announcements.
  2. Click New Announcement.
  3. Fill out the following fields.
Field
Explanation  
Title*
Provide a title for the announcement.
Description*
Describe the upcoming event in a few lines.
From*...To
You can schedule the announcement to be published at a specific time by selecting the start time and end time.
Announcement Type
Select an announcement type to provide additional information on announcements.
You can also create new announcement types.
Email Users
Enter the email address of users to whom you want to share the announcement via email.
Accessibility
Select users who can view the announcement.
Private: Only technicians.
Public: All users in the organisation.
Banner
Enable Display Banner to show announcements at the top of the page. The announcement banner disappears after the user views the announcement in the banner, announcements list view, or notification pane. You can choose the background color, font color, text alignment, and announcement icon.
Attachments
Add relevant files (not more than 50 MB in size).
* mandatory fields
  1. Click Save.

Manage Announcements  

From the announcement list view, you can perform the following actions:
  1. View Announcement Details - Click an announcement title to view its details.
  2. Edit Announcements - Click beside an announcement and select Edit. Modify the details and click Save.
  3. Delete Announcements - Click beside an announcement and select Delete. To bulk delete announcements, select the announcements and click Delete on the toolbar.
  4. Filter Announcements - You can filter announcements based on announcement types. By default, all announcements are listed on the list view page. Click the filter drop-down on the top-left and choose your preferred option.
  5. Table Settings - Use the on the upper-right of the list view page to specify the number of records to be displayed per page and set a refresh frequency.

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