Audit Log

Audit Log


Audit Logs record all operations that an admin does under Setup. When there are multiple administrators, audit logs provide information on who, what, when, and where an action was performed.
 Audit log entries cannot be edited/deleted. 

 Audit logs older than three years will be deleted automatically. 

Role Required: SDAdmin
 

View Logs 

Go to Setup > Data Administration > Audit Log. You can view the audit log entries in a linear view or threaded view.
  1. Linear View: Lists details of operations in organized columns.
  2. Threaded View: Displays details of operations and their dependent operations in groups.
 


Filter Logs 

Filter logs based on operations, modules, and users.
 
  1. Click the Search field.
  2. In the pop-up, select the criteria: Action, Module, Performed by, Admin Log ID, and choose the corresponding option.
    1. Action: Filter logs based on Add, Edit, Delete, and Get options
    2. Module: Filter logs performed in a specific module
    3. Performed by: Filter logs performed by a specific user
    4. Admin Log ID: Filter logs based on the admin's log ID.
  3. Click   to add more filter conditions.
  4. Finally, click Search.
 
 

To filter logs based on time,
  1. Click the Date Filter on the top right to filter logs based on predefined time frames or custom ranges.
  2. Choose the date range from the available options: All, Today, Last 7 days, Last 30 days, This month, Last month.
  3. Use Custom Range to customize the time frame.
 

 

Sort Logs 

Click to sort the logs in ascending or descending order.
 
 
    • Related Articles

    • System Logs

      System Logs record information on activities done in the application, such under Admin, Purchases, CMDB, Custom Module, etc. In addition to these, user addition, deletion, updates, and mail configuration are also recorded. Role Required: SDAdmin To ...
    • PII/ePHI Logs

      PII/ePHI logs record actions performed on Personally Identifiable Information (PII) and electronic Protected Health Information (ePHI), including the user's name, social security number, racial/ethnic data, etc. Role Required: SDAdmin The PII/ePHI ...
    • JavaScript Software Development Kit

      JS APIs are JS functions to include various ServiceDesk Plus Cloud functionalities in the custom widget you create. Add this JavaScript file to all the HTML/widget pages to access the JavaScript APIs from the application: ...
    • Privacy Settings

      General Data Protection Regulation (GDPR) protects all types of personally identifiable information (PII) and electronic Protected Health Information (ePHI), including users' names, social security numbers, insurance details, and racial or ethnic ...
    • Verify Domains

      Add and verify the validity of all domains associated with your organization. You can add users from verified domains easily. Domain verification is also necessary to confirm your ownership of the domain and customize the domain per your ...