Custom Functions

Custom functions allow you to manipulate data within AssetExplorer Cloud and external applications. You can use custom functions to configure complex conditions or define multiple actions.

For example, data under any module can be changed fully or data from one field can be used to modify data in another field within or outside the application.

Role Required:

SDAdmin and HelpDeskConfig can define custom functions. Only the SDAdmin can define the first custom function.
SDSiteAdmin can only view them.

Following are the supported custom function types:

Custom Function Types	Supported Modules
Trigger Actions	Assets, CMDB, Purchases, Contracts, Custom Modules
Life Cycle Actions	Assets
Workflow Conditions	Assets
Custom Menu Actions	Assets, CMDB
Scheduled Functions	Validates data in all modules
Callback Functions	Validates data in all modules

Trigger and Life Cycle Actions

Triggers allow you to automate actions when an incoming request matches specific conditions. You can define complex actions in a trigger by using custom functions and execute them on other modules or third-party applications.

Click here to learn more about trigger actions with samples.

Life Cycle allows administrators to formulate a resolution process with built-in guidance for the help desk technician. A life cycle ensures efficient process adherence, establishes a directional flow, minimizes the scope for human errors, and provides privileged (role-based) access to status transitions.

To automate processes through life cycle, you can define actions using custom functions that will be executed under pre-specified conditions.

Click here to learn more about life cycle actions.

Custom Menu Actions

Custom menu actions execute custom functions to perform a variety of user-defined actions within AssetExplorer Cloud and external applications.

Click here to learn more about custom menu actions.

Scheduled Functions

Scheduled functions allow you to automate the execution of custom functions at regular intervals. For example, you can schedule a webhook with appropriate data to send requests periodically to an external application, which will then create an entry or perform other operations in the external application.

For each scheduled function, you can define one or more schedules under Setup > Automation > Schedules. You can also create and schedule a custom function directly under Schedules.

The Scheduled Functions tab lists the custom functions available to schedule as well as the already scheduled custom functions.

Click here to learn how to schedule a custom function.

Callback Functions

Callback functions allow third-party application users to access custom functions that are configured in AssetExplorer Cloud. Callback function is the only custom function that can be used outside the application. For example, you can add a note to a request in AssetExplorer Cloud from an external application.

Click here to learn how to define a callback function.