Assets
MDM Devices
Mobile and tablet devices imported through the Mobile Device Manager Cloud integration are stored under IT Assets. In ServiceDesk Plus Cloud, these devices are classified as smartphones or tablets and are considered as IT assets that consume node ...
Virtual Hosts and Virtual Machines
AssetExplorer Cloud scans VMware's ESX and ESXi and Hyper-V hosts and fetches the virtual machines (VMs) created in the hosts. Besides scanning, you can import and manually add hosts and VMs. Scanning host VMs helps you track the relationship between ...
IT Assets
Add IT Assets Role Required: SDAdmin, SDSiteAdmin, SDAssetManager, and Technicians with Add Assets permissions. Add IT assets manually You can add IT assets manually using forms from the Assets module. Click Quick Actions on the header and click ...
Barcode/QR code Label Properties
Define properties of barcode/QR code labels that must be printed. Use the easy drag-and-drop actions and customize clear and readable barcode/QR code labels. Add your company logos, barcode, and QR code for the labels to look more professional. Add ...
Barcode/QR code History
Records the barcode/QR code generation history and un-printed codes. To view history, go to Assets > Barcode/QR code > History. Role Required: SDAdmin or SDAssetManager; users with Add/Edit Inventory permissions. Show Only Unprinted Codes Enable the ...
Print Codes
Role Required: SDAdmin or SDAssetManager or Users with Add/Edit Inventory permissions. Print or test barcodes/QR codes without assigning them to an asset. You can test the label properties in print without generating codes for assets. You can print ...
Barcode/QR code
Barcode or QR code (quick response code) is a 2D identification method to store asset information in AssetExplorer Cloud. It contains unique alphanumeric characters that digitally identify assets. Barcodes/QR codes are generated and associated with ...
Asset Groups
Organize assets by grouping them based on certain asset properties. Role Required: SDAdmin, SDSiteAdmin Use case: Zylker is planning to update a patch on their assets. Using asset groups, they can pinpoint assets with 500GB RAM that need a software ...
Acknowledgments
SDAdmin and technicians with asset edit access can manage acknowledgments from Assets > Acknowledgments. They can filter acknowledgments based on statuses such as All Status, Acknowledgment Pending, Assets Received, and Assets not Received. They can ...
Asset Replenishments
Asset Replenishment helps track asset inventory in store and notify technicians when the expected asset inventory is exhausted. When the inventory count crosses the configured threshold, an email is triggered every day until the asset is restocked. ...
Asset Loan
Loan assets in the organization to end users and technicians for a defined period. Asset Loan enables you to add multiple assets to a single loan, adjust an ongoing loan by adding new assets, extend or pre-close loans, return specific assets in a ...
Remote Control
Remote Control enables screen sharing between technicians and end users in different locations. Remote control is achieved using the probe with standard ports opened for workstation scanning. The feature is agentless. Supported operating systems are ...
Consumables
Consumables refer to IT and non-IT assets that are tracked in bulk and discarded after single use. Consumables are usually low-priced and allocated to teams in large quantities. AssetExplorer Cloud allows you to classify consumables into various ...
Asset Components
Add Components Add Asset Components Manually Go to Assets. On the left navigation pane, click Asset Components. Select IT/Non-IT. Click on the required component in the cards view. Alternatively, select the required component type from the navigation ...
Asset Actions
Perform various actions on assets in bulk from the assets list view. Role Required: SDAdmin, SDSiteAdmin, Technicians with Add/Edit Assets permissions. Add Assets to Group On the list view, select the required assets. Click Actions > Add to Group. ...