Customization
Custom Configurations
Custom Configurations, like web tabs, store additional information that cannot be grouped under the pre-defined modules. Unlike web tabs, custom configurations are accessible only via Setup. Why create Custom Configurations instead Web Tabs? The term ...
Announcements
Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. Categorize announcements under announcement type based on their purpose. Role Required: SDAdmins and ...
Additional Fields
Additional fields help you capture any extra information on requests, users, technicians, problems, changes, projects, releases, assets, workstations, software licenses, license agreements, purchase orders, and contracts in the corresponding form. ...
Contract Management
Contract management enables you to formulate, control, and manage contracts with external parties. A contract is a legally binding agreement between parties. Contract management can be used in conjunction with incident management and asset ...
Purchase Management
Default Values Configure default values to be populated in the new purchase order (PO) form. You can set default values such as the default currency, default tax rate, billing & shipping address, and terms & conditions of the purchase. Configure ...
CMDB
CMDB Admin Configurations The CMDB comprises configuration items (CIs), grouped under different CI types and connected by different relationships. Before you start configuring CIs and defining CI relationships, you need to first configure the CI ...
Asset Management
Product Types Each product purchased by a firm can be categorized into a specific product type. This is the high-level categorization for the assets that are bought. For example, Adobe Photoshop or Macromedia Flash can be categorized under Software, ...