Unified Endpoint Management

Unified Endpoint Management

Unified Endpoint Management provides a centralized platform to manage and secure all types of endpoints in an organization, such as
desktops, laptops, smartphones, or virtual machines. 

Endpoint Central On-Premises (formerly Desktop Central)   

Endpoint Central is a web-based Windows server and desktop management software application that helps manage servers, laptops, desktops, smartphones, and tablets from a central location. It automates tasks and allows users to customize operations.
The integration between Endpoint Central and AssetExplorer Cloud allows users to get the best of both UEM and ITSM.

Benefits of Endpoint Central integration with ServiceDesk Plus Cloud

  1. Endpoint Central will be used for inventory scanning. The updated and comprehensive inventory details will be synced to AssetExplorer Cloud periodically.
  2. Scan workstations manually to get information about missing patches and update Endpoint Central.
  3. Scan workstations for inventory details related to hardware and software applications and update Endpoint Central.
  4. Auto-assign owners for workstations based on the last login recorded in Endpoint Central.
 

Prerequisites

  1. AssetExplorer Cloud Professional Edition.
  2. Endpoint Central: UEM, Enterprise, Professional, or Free.
  3. The Endpoint Central server must be up and running.
  4. Endpoint Central must be updated to version 10.0.598 or later.
  5. Technician must have login credentials to both AssetExplorer Cloud and Endpoint Central.
    1. Administrator permission is required in Endpoint Central to set up the integration.
    2. Technician with SDAdmin permission is required in AssetExplorer Cloud to generate the authentication file. Asset view permission is sufficient to view asset information.
  6. Fetch the following details from your AssetExplorer Cloud:
    1. The URL of your AssetExplorer Cloud account from ESM Directory > Custom Service URLs. If no custom URL is configured, use the domain your ServiceDesk Plus server is hosted in.
  7. Generate the AssetExplorer Cloud Authentication file from the Zoho API Console . 
 Note: Enter the scope as SDPOnDemand.assets.ALL,SDPOnDemand.setup.ALL, SDPOnDemand.users.ALL. 

Set Up the Integration

Log in to AssetExplorer Cloud on your browser.
Log in to Endpoint Central and navigate to Admin > Integration > ServiceDesk Plus settings > ServiceDesk Plus on-demand.
  1. In the Server Name drop-down, choose your AssetExplorer Cloud domain if you are using a default URL. If you are using a custom URL, select Portal URL and enter the exact URL. You can add the instance name to the URL.
  2. Upload the authentication file.
  3. Click Next and configure the features to be integrated.
 
  

Sync IT Assets

After configuring integration details, you can set up asset syncing from the Features to be Integrated tab. Under the Asset Management section, enable Asset data of Computers. The asset data will be synced to AssetExplorer Cloud in the following scenarios:
  1. System start-up
  2. User logon
  3. Post a manual or scheduled scan
  4. When new software is installed/uninstalled
  5. During the 90-minute refresh cycle
  6. In addition to syncing assets, you can also configure the following actions to be performed on the synced asset:
  7. Configure action to be performed on a device if it is removed from Endpoint Central's scope of management:
    1. None - Removes the device from integration. The asset will continue to stay in AssetExplorer cloud but it will be treated as a normal IT Asset.
    2. Mark Asset State as - Move the asset into any of the following states: Disposed, Expired, In Repair, or In Store.
    3. Remove Asset - The Asset will be deleted from AssetExplorer Cloud application.
  8. If the Active Directory is also integrated with Endpoint Central and AssetExplorer Cloud through a central server, you can configure owners for the workstations.
  9. Update the software type for commercial software.
 
 
 

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