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Types of reports
You can create customized reports to meet the unique needs of your organization. Role Required: SDAdmin, SDReport, Technicians with Add access to reports To create a custom report, Go to the Reports module. Click New Custom Report under the All ...
Privacy Settings
General Data Protection Regulation (GDPR) protects all types of personally identifiable information (PII) and electronic Protected Health Information (ePHI), including users' names, social security numbers, insurance details, and racial or ethnic ...
Announcements
Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. Categorize announcements under announcement type based on their purpose. Role Required: SDAdmins and ...
Contract Management
Contract management enables you to formulate, control, and manage contracts with external parties. A contract is a legally binding agreement between parties. Contract management can be used in conjunction with incident management and asset ...
Additional Fields
Additional fields help you capture any extra information on requests, users, technicians, problems, changes, projects, releases, assets, workstations, software licenses, license agreements, purchase orders, and contracts in the corresponding form. ...