CMDB
View CI Details
You can view the details of the CI, its associated contracts, downtime, and relationships from its details page. To view the CI details page: Go to CMDB and select the CI type from the left panel. Click a CI in the list view to open the details page. ...
CMDB List View
The CMDB list view displays all CI types and CIs. You can access the list view under CMDB. Choose the CI Type from the panel on the left to view the associated CIs. Role Required: SDAdmin, SDCMDBAdmin, SDCMDBManager, Technicians with View CMDB ...
CMDB Business Views
Business views enable you to manage saved relationship maps, providing a summary of relationships between CIs. How is a business view different from a relationship map? A relationship map shows connections at a single level between a base CI and a ...
Downtime in CIs
Add, edit, delete, and track downtime for CIs in the Downtime tab on the CI details page. Use the downtime filters to view active, scheduled, completed, or missed downtime. Role Required: SDAdmin, SDCMDBAdmin, SDCMDBManager Add Downtime On the CI ...
Relationship Map
A relationship map helps visualize the connections between a base CI and related CIs. This allows you to identify dependencies between CIs. Role Required: SDAdmin, SDCMDBAdmin, SDCMDBManager. You can access the relationship map in two ways: From the ...
Introduction to CMDB
Configuration Management Database (CMDB) is a centralized repository that stores information about significant entities within an IT environment. It serves as the backbone of IT Service Management (ITSM). Configuration Items (CIs) are critical ...
Popular Articles
Additional Fields
Additional fields help you capture any extra information on requests, users, technicians, problems, changes, projects, releases, assets, workstations, software licenses, license agreements, purchase orders, and contracts in the corresponding form. ...
Asset Loan
Loan assets in the organization to end users and technicians for a defined period. Asset Loan enables you to add multiple assets to a single loan, adjust an ongoing loan by adding new assets, extend or pre-close loans, return specific assets in a ...
Create a New Instance
Organizations can create separate asset desk instances specific to various locations and branches to offer their services to end-users. This ensures that site-specific data such as users or assets are not shared with other sites. You can access these ...
Unified Endpoint Management
Unified Endpoint Management provides a centralized platform to manage and secure all types of endpoints in an organization, such as desktops, laptops, smartphones, or virtual machines. Endpoint Central On-Premises (formerly Desktop Central) Endpoint ...
Zoho Analytics
Zoho Analytics is a cloud-based reporting and business intelligence management tool that helps users extract valuable insights from their business data. This integration enables SDAdmins to analyze their asset desk data visually, generate dynamic ...