ESM Directory
Configure ESM Portal
ESM Portal is the central console where users can access all asset desk instances available to them. The ESM Portal can be customized with a unique layout and widgets. Role Required: Organization Admin Customize ESM Portal Layout Go to ESM Directory ...
Create a New Instance
Organizations can create separate asset desk instances specific to various locations and branches to offer their services to end-users. This ensures that site-specific data such as users or assets are not shared with other sites. You can access these ...
Configure Organization URLs
Configure Organization URLs to accessAssetExplorer Cloud instances using custom domains. A custom domain will help you access a specific service desk instance through a URL that is part of your organization's domain. You can create multiple domains ...
Import Users from Active Directory
You can import users from the active directory to a centralized ESM directory and keep them periodically synced. If your organization manages user data in the Active Directory, it might be challenging to manually replicate the data in AssetExplorer ...
Configure SAML Authentication
Security Assertion Markup Language (SAML) is a sign-in method that enables users to bypass passwords during login. AssetExplorer Cloud offers support for SAML 2.0, which authenticates and authorizes login by integrating with federated identity ...
Verify Domains
Add and verify the validity of all domains associated with your organization. You can add users from verified domains easily. Domain verification is also necessary to confirm your ownership of the domain and customize the domain per your ...
Manage Users
You can add ESM users to various asset desk instances as technicians or users. Role Required: SDAdmin, Organization Admin Add Users Manually Go to ESM Directory > Users. Click New User. Fill out the form as explained below: Details Description ...
Configure Organization Details
Record the essential details of your organization, such as address, contact details, time zone, and logo, in the organization Directory. Role Required: SDAdmin, Organization Admin Go to ESM Directory > Organization Details and provide the details ...
Enterprise Service Management
Enterprise Service Management (ESM) allows you to set up streamlined service management across your organization. An organization can use ESM to manage multiple asset desks in one application, add users to various asset desks, and provide role-based ...